Account · Data Deletion

Delete Your Account

Last updated: May 19, 2026

You have the right to permanently delete your Ascend account and all associated personal data at any time. This page explains exactly what gets removed, how long it takes, and gives you two ways to submit a deletion request — in-app for active users, and by email for users who can no longer access their account.

What gets permanently deleted

Account profileYour name, email, authentication credentials, and Clerk user record.

Face photosAll photos uploaded for any scan — front, side, and angled — from Supabase storage.

Scan resultsEvery scan you've ever taken: overall score, category scores, AI tips, celebrity match data.

75-Day protocolYour personalized 75-Day Transformation Guide data and daily progress.

GamificationXP, achievements, level progress, and streak history.

AI Coach historyAll AI Coach conversation threads and message history.

Note: Payment and subscription records are retained for 7 years to comply with financial and tax regulations. They are stored without any personally identifiable information after account deletion.

Option A — Delete from inside the app

Recommended if you can still sign in. This is the fastest path — deletion is immediate.

1Open the Ascend app and sign in to your account.
2Tap the Profile tab in the bottom navigation.
3Scroll to Settings → Delete account.
4Confirm the deletion. Your data is removed instantly.

Option B — Request deletion by email

Use this if you have lost access to your account, deleted the app, or prefer not to sign in again. We respond to all requests within 30 days, and most are processed within 72 hours.

Email us from the address associated with your Ascend account:

supportchronicai@gmail.com

Please include:

The email address you used to register your Ascend account
Subject line: "Account Deletion Request"
Optional: reason for deletion (helps us improve)

Timeline & retention

In-app deletionImmediate. All data removed within seconds of confirmation.

Email requestProcessed within 72 hours, guaranteed within 30 days.

Face photosDeleted from active storage immediately upon account deletion.

Backup retentionEncrypted backups are purged within 90 days as part of our standard backup rotation.

Payment recordsRetained for 7 years (legal requirement), anonymized after account deletion.

Before you delete

This action is irreversible.

Once deleted, your scan history, score progression, photos, and personalized 75-Day plan cannot be recovered. If you have an active paid subscription:

Cancel your subscription first in Google Play or Apple App Store, otherwise it will continue billing.
Subscription cancellation does not happen automatically when you delete your account.
Refunds are subject to the Play Store / App Store refund policies.

Questions?

For any questions about data deletion, your privacy rights, or how we handle personal information, contact us anytime.

supportchronicai@gmail.com